Consent to Collection and Use of Personal Information
Toss Payments (hereinafter referred to as the "Company") is making its best efforts to protect the rights and interests of users by complying with the relevant laws such as the Act on the Use and Protection of Credit Information, the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, etc., the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Personal Information Protection Act.
1. Purposes of collecting and using personal information
A. Providing electronic payment services
- Provision, inquiry, and notification of electronic payment processing results
- Issuing tax invoices and cash receipts
- Cancelling transactions where payment has already been made, or receiving refunds, sending products and providing other services related to electronic commercial transactions
B. Managing service users and responding to requests by customers
- Verifying the identity of users, identifying individuals, delivering public notices, and handling customer complaints and requests
- Investigating financial accidents, resolving disputes, responding to requests by customers, and performing legal obligations
- Delivering new information and public notices
※ We process personal information for the above purposes and do not process it for purposes other than those for which customer consent has been received.
2. Items of personal information collected and used
- Order id, purchased items, id, name, e-mail, phone number, and shipping address of purchasers, payment amounts, country code
3. Periods of retaining and use personal information
In principle, personal information is destroyed immediately once the purpose of collecting and using personal information has been achieved, but it is retained for the period prescribed below if it needs to be retained under the relevant law, or the internal policy of the Company.
| Categories | Basis | Period |
|---|---|---|
| Records on payment of 10,000 won or more and supply of goods, etc. | Act on Consumer Protection on Electronic Commercial Transactions etc. | Five years |
| Records on payment of less than 10,000 won and supply of goods, etc., | Act on Consumer Protection on Electronic Commercial Transactions etc. | One year |
| Records on handling of customer complaints or disputes | Act on Consumer Protection on Electronic Commercial Transactions, etc. | Three years |